@inproceedings{heckmann_agreeing_2012,
	address = {Porto, Portugal},
	title = {Agreeing on and Controlling Service Levels in {Service-Oriented} Architectures},
	isbn = {978-989-8565-05-1},
	shorttitle = {{CLOSER} 2012},
	booktitle = {{CLOSER} 2012 - Proceedings of the 2nd International Conference on Cloud Computing and Service Science},
	publisher = {{INSTICC} - Institute for Systems and Technologies of Information, Control and Communication},
	author = {Heckmann, Benjamin and Phippen, Andrew D. and Moore, Ronald C. and Wentzel, Christoph},
	month = apr,
	year = {2012},
	pages = {267--270}
}